Is your customer service a thinly veiled sales job?
Have you ever walked away from a customer service situation and felt scammed?
BRIEF: A News-worthy Trick for SEO
Like many small business owners, I have to prioritise my tasks with customer demands always ranking first. School holidays changes the mix a bit with family battling for the first spot. Nearly everything else languishes - including my website. Consequently, my search engine rankings take a hit because I don’t get a chance to update my site as often as usual.
Can CSR and Marketing Coexist? I Think So!
Earlier in the week I wrote about an invitation I received to contribute to an ebook. ClickPredictions: Content Marketing Trends and Predictions for 2010 launched last night. I'm really excited to be involved in this project for a couple of reasons.
Coming Soon: ClickPredictions eBook
Late last year, I was asked by Ambal Balakrishnan to contribute to a crowd-sourced eBook dealing with marketing predictions for 2010. I regularly write for her ClickDocuments site in the capacity of subject matter expert on white papers and case studies. I jumped at the chance to be part of her distinguished mob.
How to avoid the Post and Hope Syndrome
Is it too late to talk about resolutions for 2010? I’m asking because my resolution was to get my blog more interactive. It’s been a busy start to the year for me at Global Copywriting. Being late with my first post of the year isn’t a great start to my resolution.
8 Website Compliments You'd Rather Not Hear
Have you ever looked at a business website and had “What were they thinking?” run through your mind? I look at a lot of websites. Thanks to my informal partnership with Ryan Briggs, I’ve also been writing a lot of web copy. The more I learn about website development, the more I’m surprised at some of the commercial websites out there.
BRIEF - 1Thing To Review Before 2010
Have you noticed there are only 3 kinds of blog posts this week?
- Top 10 lists for 2009
- Top 10 Predictions for 2010 lists
- 3 Things to Do Before the New Year
Since this is a BRIEF post, I’m not making a list. Instead, here's one recommendation based on something I discovered in my own business this week.
6 Practical Ways Twitter Can Help Your Business
I read an interesting article by Jason Jordan in The West Australian Newspaper titled In defence of Twitter. It’s a good article with some good Word of Mouth (WoM) references for people to follow. Jason wrote every sentence using 140 characters or less to help prove short communications can be extremely effective. I’m glad Jason wrote the story. Twitter has done so many good things for my business I can’t be bothered to get defensive any more. Here are six of my own reasons why I think business, in particular, should be using Twitter.
BRIEF - FAQs Facts
My friend and fellow copywriter, Michele Linn, wrote an excellent article for the Savvy B2B Marketing blog called 5 Reasons to Include FAQs in Your Content Marketing Strategy. I wish I’d written it myself.
Global Copywriting BRIEF: Spin Your SEO Web
Welcome to the first Global Copywriting BRIEF. If you’re like me, you’re inundated with information. My goal for the BRIEF is to provide a little nugget of data, quickly digestible, to supplement my longer blog posts. I give credit to Casey Hibbard from Compelling Cases who inspired me with her Tip of the Month. When I get a bit of time, I’ll send the BRIEF out in email format for anyone who has subscribed through my website. You can find the feature on my Home Page.
