Why Original Content is Vital to Your Business

Posted by Sarah Mitchell on 11 July 2011 | 7 Comments

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One of the hardest things about content marketing is getting people to understand the importance of investing in original content. While most organisations easily accept the concept behind a content strategy "“ using your expertise and knowledge to draw people to your business - getting content creation into the budget is another story.

In a popular post from last year, The Website Conundrum: Design vs. Content, I spoke about the importance of investing equal amounts of budget into design and content. Just because you've built a website, doesn't mean you have an online business. Without content, I would argue you don't have a business at all.

When you compare a traditional bricks-and-mortar business with an online business, it's easier to see why content is so important. People will visit a shop because of the location, its curb appeal, and the way it looks on the inside. All those things help to get bodies through your front door. Once there, it's your stock making them decide whether they'll spend money with you. More importantly, the more stock you have, the more variety and the frequency of your turnover will keep them coming back repeatedly.

What are you stocking?
Online businesses work the same way. It's not hard to get people to your domain. You can do that with online advertising and a healthy SEO campaign. The way your website looks, easy navigation, and good copy on your home page will attract prospective customers. How are you going to get them to stay and how will you get them to come back? With original content.

Driving traffic to your website
You need to give your prospects and customers a reason to come to your website and keep coming back. If you don't stock your business with original content, you're wasting a lot of time and money on having a web presence. Would you go into a hardware store devoid of nails, hammers, or sandpaper? Would you keep going back to a dress shop with a single dress hanging around year after year? No, you wouldn't.

The Take-Away
If your budget makes no provision for an ongoing stream of original content, you're missing valuable opportunities to promote your expertise and increase your authority. You're also jeopardising your ability to grow your business. Your website should be loaded with a variety of content including a blog, customer success stories, infographics, videos and anything else that will encourage people to visit your site repeatedly. Without content, you're available for window shoppers and nothing more.

Do you budget for an ongoing stream of original content?

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Comments

  • Hi Tash,

    I see that often, too. The client can't afford the content they need but insist on going 'live'. All we can do is educate, educate, educate.

    Thanks for persevering with my clunky old commenting system.

    Posted by Sarah Mitchell, 24/07/2011 11:56pm (10 months ago)

  • I love the image you've used to compare on and off line businesses, Sarah.

    It's very true - people don't budget for the content - I've had many clients who get me to write only one or two pages at a time as that's all they can afford. Paying more upfront may be hard (and I get that!) but if it brings in more customers and profits sooner it will pay for itself much sooner anyway.

    Posted by Tash, 24/07/2011 9:07pm (10 months ago)

  • Hi Luis,

    Thank you. I do think metaphors are a big help, not just to "older" executives but also to people used to living/breathing one particular facet of business. For example, Social Media experts would have most of us believe what they're doing is new when, in fact, it's nothing more than networking.

    Thanks for stopping by.

    Posted by Sarah Mitchell, 22/07/2011 1:16am (10 months ago)

  • This post is great. Metaphors like this help the "older" executives understand the concepts more easily. Thanks!

    Posted by Luis Hernandez, 21/07/2011 5:19am (10 months ago)

  • Excellent to wrap such an important issue in such a well understood metaphor.

    Thanks Sarah

    Posted by Wayne Regehr Regehr, 14/07/2011 6:22pm (10 months ago)

  • Hi Adrianne,

    Thank you for providing excellent insight into your views on content. As a web designer, I know you're often the first stop for people wanting to create an online presence for their business.

    I'm not sure how to combat the perception that having a website is all that's needed for any business. I'm hoping the changes brought about by Google Panda will make organisations realise the only way to enhance their online authority is with original content.

    I appreciate your thoughtful comment.

    Posted by Sarah Mitchell, 12/07/2011 11:09am (10 months ago)

  • I love this post, Sarah.

    I was surprised to speak with someone last week that was setting up an online shop but insisted they had no budget allocated for photography or copywriting for setting up the site, nor for any ongoing development.

    I like your analogy of a physical storefront. If they couldn't afford to keep a shop stocked with product, most people would make the reasonable assumption that they hadn't budgeted properly to run the business effectively. So why does this happen with websites?

    The same with time, which I am guilty of. Why don't we budget ourselves time as well as money to keep our websites stocked? In a physical shop we would make the time as we'd consider re-stocking essential. You've given me plenty to think about, as always!

    Adrianne

    Posted by Adrianne, 11/07/2011 9:28pm (10 months ago)

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